Refund Policy
Last updated: 5 June 2026
1. Scope
This Refund Policy applies to compute credits, self-serve purchases, daily capacity plans, enterprise GPU capacity and dedicated virtual datacenter services sold by DOUBLE J PARTNERS LIMITED, operating as HarborMesh Cloud. Registered office: RM 409, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Hong Kong. Company No.: 77498577. BR Certificate No.: 77498577-000-12-24-3.
2. Compute credits
Unused prepaid GPU compute usage allocation may be eligible for refund within seven days of purchase if no workload has started and no allocation has been consumed. Once a workload starts, the portion of allocation used for that workload is generally non-refundable. Digital compute access is generally final once provisioned or activated.
3. Failed jobs
If a job fails due to a platform-side technical issue before useful processing is delivered, we may re-run the job, restore the affected credits or issue a service credit. We do not issue refunds for customer-side errors, unsupported workload configuration, invalid files, model incompatibility, insufficient instructions or prohibited use.
4. Enterprise daily capacity
Enterprise GPU capacity reservations, daily capacity blocks and dedicated virtual datacenter arrangements are subject to the signed order form, invoice, statement of work or written confirmation. Reserved capacity that has started, been provisioned or been held for the customer is generally non-refundable unless the applicable order states otherwise.
Refunds may be considered for duplicate payments, confirmed payment processing errors, confirmed unauthorized payments, or material technical non-delivery that is not resolved within a reasonable period.
5. Custom work
Custom onboarding, capacity design, integration support, model deployment, reserved provider allocation, compliance review and engineering work are non-refundable once started.
6. Payment fees and bank charges
Payment processing fees, bank charges, currency conversion fees, wire fees and third-party charges may be deducted from refunds where permitted by law and payment provider rules.
7. Refund method
Approved refunds will usually be returned to the original payment method. No cash-out, transfer, resale, wallet withdrawal, credit redemption, remittance or cryptocurrency conversion is available.
Approved refunds will usually be returned to the original payment method. Processing time depends on the payment provider, card network, bank or payment method used.
8. Chargebacks and disputes
If you believe a payment was made in error, contact us before initiating a chargeback. We may suspend accounts, access, pending jobs and unused credits while a payment dispute, fraud review or chargeback is pending.
9. Abuse
We may refuse refunds where we identify abuse, policy violations, fraudulent activity, repeated chargebacks, unauthorized use, prohibited workloads, attempts to exploit pricing or attempts to obtain free compute.
10. How to request a refund
Email support@harbormeshcloud.com with your account email, invoice number, payment date, amount, workload ID if applicable and reason for request.